Shipping policy

 

We use Asupost for shipping all over Australia and New Zealand. This Shipping Policy outlines the shipping options, costs, and delivery times for orders placed on our website.

Shipping Options and Costs:

Standard Shipping:

Cost: 

Free standard shipping for orders over $65 AUD

$6.88 for orders below $65 AUD

Express Shipping:

Cost:

$10.88 AUD for express shipping

NewZealand Shipping:

Standard Shipping to New Zealand:

Cost: AUD $15.00 or Free for orders over AUD $100.00

Express Shipping:

Cost: AUD $30.00

Order Processing:

Processing Time:

Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

Shipping Locations:

We ship to addresses within Australia, including PO Boxes and remote locations.

We currently do not ship to international addresses from our Australian store other than New Zealand.

Delivery Estimates:

Delivery estimates are based on the average delivery times provided by our carriers. Actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, and holidays.

Tracking Your Order:

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier's website.

Missed Deliveries and Re-delivery:

If you are not available to receive your delivery, the carrier may leave a notification with instructions on how to arrange a re-delivery or collect your package from a local depot.

Shipping Issues and Delays:

If you experience any issues with your delivery, such as delays or a missing package, please contact our Customer Service team at onlineinfo@cloverscrub.com. We will work with the carrier to resolve the issue as quickly as possible.

Incorrect Shipping Information:

Please ensure that your shipping address is correct at the time of order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you have entered the wrong address, please contact us immediately.

Damaged or Lost Packages:

If your package arrives damaged or is lost in transit, please contact our Customer Service team with your order number and a photo of the damaged package (if applicable). We will work with you to arrange a replacement or refund.