Refund policy

Customer Satisfaction Guarantee:

At Clover Scrub, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your Funscrub purchase, our return and refund policy is designed to make the process as simple and hassle-free as possible.

Returns:

Eligibility:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Returns must be initiated within 30 days of the purchase date.

Process:

To initiate a return, please contact our Customer Service team at onlineinfo@cloverscrub.com with your order number and reason for return.

Once your return request is approved, you will receive instructions on how to return your item.

Shipping:

Customers are responsible for their return shipping costs unless the product is defective or the return is due to our error.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds:

Inspection:

Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process the refund.

Processing Time:

Refunds will be processed within 7-10 business days after we receive your returned item. The credit will automatically be applied to your original method of payment.

Non-Refundable Items:

Only regular priced items may be refunded. Sale items, gift cards, and items marked as "final sale" cannot be refunded.

Exchanges:

Eligibility:

If you need to exchange your order for a different color, size or if the product arrived defective or damaged, please contact us at customer service email within 30 days of purchase.

Process:

To initiate an exchange, please contact our Customer Service team with your order number and details of the exchange.

Once your exchange request is approved, you will receive instructions on how to return your item for an exchange.

Defective or Damaged Items:

Inspection:

If you receive a defective or damaged item, please contact us immediately at onlineinfo@cloverscrub.com  with your order number and a photo of the defect or damage.

Resolution:

We will arrange for a replacement or refund at no additional cost to you.

Contact Us:

If you have any questions about our return and refund policy, please contact our Customer Service team.